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Revolutionary Approach to Customer Service
By: ROSETTE SIRIBAN
Why? Despite unfulfilled promises from companies, long waits, cold treatment and delayed return calls by customer service staffs, customers rarely complain and keep coming back to your business, provided your competitors are not doing any better than you. That's a fact! Rule of Thumb 1. Create a Vision of Perfection. Make it easier for your customers to do business with. Make it a warm and pleasant experience for your customer. It is a must to train staff to be sensitive to the need of the customers, be attentive, warm and knowledgeable so customers feel they are in good value of their money. Make customers feel happy to come back for more. Always remember to communicate your vision to the rest of you’re company. That perfect vision is your goal! 2. Study and Discover What Your Customer Wants. a) Listen to your Customers. Listen to what they say. Listen to what they don’t say. Customers sometimes may say one thing but mean another. b) Listen to your silent customers. They are the ones who don’t even bother to complain. c) Listen to those who say "Okay", “Fine.” They are the ones who are not satisfied even when they mean the line was too long. Know when to ignore what customers want. Don’t try to give them everything all at once. It doesn’t work. Look after the needs of your customer only within the limits of your vision. Constantly focus in achieving your vision. 3. Be Sincere. Start asking questions that are sincere. Customers don’t open up with you if you if they feel that you don’t care. Win their confidence. Take time to get a conversation going. Customer can sense that you are serious, only then will they open up to you. Remember. If you don’t listen to your customers’ thoughts and feelings, you fail to give him what he need because you simply don’t know what that is. What’s worse, you reject him as a person, that his thoughts have no value. 4. Be Consistent! Don’t commit to the mistake of offering too much service. Better find a small promise that you can consistently deliver than a myriad of services you seldom can meet. Focus on small thing, a small service and you can deliver consistently. 5. The Customer Delight Creed. Priousol, Inc. has established a creed to meet customer’s satisfaction at all times. This serves as vow for the customer service to his customer. a) I must act not later but now. b) I must never break a promise to a customer. c) I must smile in my words and in my actions. d) I must listen well. e) I must be courteous and respectful at all times. f) I must be sensitive and considerate to the needs of the customer. Having a revolutionary approach to customer service is always practiced here in Priousol, Inc. Customer measure company’s capability and stability thru their customer service. It is a big factor in increasing sales and revenues. It serves as one of the solid structure of the company. By: Marithe Milano, Search Engine Marketing Specialist & Rosette Siriban, Content Writer/SR. SEO Specialits of Priousol Inc. Priousol, Inc. Provider of outsourced communication and marketing solutions, specializing in search engine optimization, web designs and web development, inbound - outbound telemarketing and customer service, sales verification, data encoding and back office support. Priousol, Inc. has been developed to carry and manage all of your telemarketing needs. Priousol, Inc. http://www.priousolinc.com info@priousolinc.com marketing@connect2inc.com Copyright 2006 PRIOUSOL :: Prime Outsource Solutions, Inc. :: All Rights Reserved.
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